BowerBird an Australian-owned company looking for a tier-one customer support and customer success consultant to join our 100% remote team, working within the architecture and media sectors.
Who is BowerBird?
BowerBird is an online architecture platform that connect architects with journalists to get their work published.
BowerBird is a 100% remote workplace, where structured and supported autonomy is highly valued. We’re a close-knit global team that prioritises communication and work-life balance.
Reporting directly to our Head of International Communities, you’ll respond to inbound support requests – providing advice and support to our users – as well as coordinating outbound Customer Success activities (which will be initially handled by tier-two support reps). As the front-line of our customer experience, you’ll be representing our company’s brand in a positive manner.
A great deal of cultural and technical training will be provided, however the role will also look for more fun, efficient and effective ways to provide support to our users.
To apply for this role, click ‘Apply’.