Customer Support/Customer Success Consultant

( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

BowerBird an Australian-owned company looking for a tier-one customer support and customer success consultant to join our 100% remote team, working within the architecture and media sectors.

Who is BowerBird? 

BowerBird is an online architecture platform that connect architects with journalists to get their work published. 

BowerBird is a 100% remote workplace, where structured and supported autonomy is highly valued. We’re a close-knit global team that prioritises communication and work-life balance. 

The Role

Reporting directly to our Head of International Communities, you’ll respond to inbound support requests – providing advice and support to our users – as well as coordinating outbound Customer Success activities (which will be initially handled by tier-two support reps). As the front-line of our customer experience, you’ll be representing our company’s brand in a positive manner. 

A great deal of cultural and technical training will be provided, however the role will also look for more fun, efficient and effective ways to provide support to our users.


  • Fully remote team
  • Genuine work/life balance
  • 33 days paid leave (including any local public holidays)
  • Career growth coaching with opportunities for advancement
  • Structured, agreed output-based work, with clear targets and objectives, actions and key results (OARs)

Key Requirements

  • You’ll have demonstrated experience in a similar role
  • You’ll appreciate strong systems, documentation and up-to-date knowledge-bases
  • You’ll have a strong understanding of customer support and success
  • You’ll be a strong communicator and be confident in an async remote work environment
  • We currently use the Intercom ecosystem for managing both inbound and outbound communications with our platform users, so familiarity with this system or similar is a plus
  • Knowledge of and/or passion for architecture and interior design also a bonus

Key tasks

  • Respond to inbound support requests in a timely manner
  • Review and develop our Support Site in consultation with Head of International Communities
  • Assign inbound registrations to sales agents using Intercom and Streak where required
  • Coordinate and/or complete outbound Customer Success tasks, including ‘Health Checks’, ‘failed charges’ etc.

To apply for this role, click ‘Apply’.

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