Customer Support Specialist, Spot Operations

( )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

  • Build and maintain an efficient 24*7 L2 CS support process.
  • Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business.
  • High responsibility in continuous improvement in service quality and efficiency
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, and follow possible maintenance for system-level improvement
  • Very flexible with capability to prioritise multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organisation
  • Monitor operations alert and resolve issues related to daily operation
  • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
  • Excellent customer service and communication skills
  • Fluent in both English and Chinese
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
  • Strong passion to provide support to customers
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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