Customer Support Specialist, Spot Operations

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Build and maintain an efficient 24*7 L2 CS support process.
• Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business.
• High responsibility in continuous improvement in service quality and efficiency
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
• Analyse service ticket data, and follow possible maintenance for system-level improvement
• Very flexible with capability to prioritise multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organisation
• Monitor operations alert and resolve issues related to daily operation
  

Requirements

• As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
• Excellent customer service and communication skills
• Fluent in both English and Chinese
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
• Strong passion to provide support to customers
  

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire