Customer Support Specialist (Code: PRTSEP)

This is a remote position.

About Our Client

We help aspiring entrepreneurs to start their print on demand business by connecting them to a network of globally recognized print providers. Basically, with Printify, merchants can create and sell unique products with their designs without having to deal with end-to-end fulfillment.

We are looking for a responsible and hard-working new team member to join our journey taking over the Print-On-Demand (POD) industry. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent English communication skills, you are a natural born problem solver and consider yourself a people person - this could be the place for you!

Job Summary: You will be helping merchants to set up their online stores and create their first products, as well as will be providing them with all the necessary information regarding the business.

Responsibilities

• Communicating with customers through live chats and emails;
• Assisting merchants with order-related and account-related issues;
• Building and maintaining efficient communication with existing and new customers and Print Partners;
• You enjoy talking with people and building relationships; and
• You're able to empathize with customers in a genuine way that lets them know you care about their concerns

Requirements

• You have excellent written and verbal English;
• You are willing and able to learn a lot and quickly;
• You are open minded and ready to work in a team and on your own;
• You are a fast typer and are good with computers;
• You have previous customer support experience
• You have excellent written and verbal English
• You have your own back-up laptop or desktop
• You have at least 20mbps bandwidth of fiber optic internet connection

Benefits ✔ Above-Industry Standard Compensation Package

✔ Premium Healthcare Coverage and Life Insurance

✔ Fun Monthly Employee Engagement Activities

✔ Opportunities for Learning, Personality Development, and Career Advancement

✔ Permanent Work From Home Opportunity