Customer Support Representative

( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Klinify is a fast-growing and innovative start-up providing digital solutions to clinics that ease the workflow of doctors and improve patient outcomes. What started as a document management system to help doctors migrate to electronic records using tablet computers has since evolved into an end-to-end clinic management platform. The team behind Klinify is a diverse group of individuals hailing from Singapore, India, and Malaysia, all united by the vision of unlocking medical data to save lives.

We are now expanding! We are looking for energetic, passionate and confident individuals who can support our business and customer operations. This is a fantastic opportunity to get exposure to business process development and the health-tech industry.

Klinify is devoted to helping clinics streamline their daily operations. As a customer support representative, you will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up to date on industry products and trends and communicate this with your team accordingly. 

Hear from our alumni:

“Klinify is a no-nonsense, high-productivity start-up. Through my experience here I got to not only hone my data analytics skills, but understand customer development, marketing, and leadership. If you like to challenge yourself with new experiences, you will love it here.” – Pranay Mohnot (Data Intern - Third-Year Student at NUS)

“If you've ever wondered what working in a lean, successful, productivity-driven tech start-up feels like, join Klinify! You'll get to tackle fun, challenging real-world problems!” – Saif Uddin Mahmud (Backend Engineer)

“The decision to intern at Klinify led to awesome opportunities to hone technical and soft skills. With friendly colleagues eager to help me fulfil meaningful responsibilities, it was one of my best working experiences!” – Paras Bhatt (Data Intern - Fourth-Year Student at NUS)

What you’ll do:

  • Champion the day to day customer service operations
  • Responsible for the creation of creative, informative and engaging customer-oriented content
  • Collaborate within the operations team to improve and automate the customer service process
  • Manage and implement organisational strategies on a day-to-day basis
  • Improve your writing skills by maintaining and upkeeping documentation

What we’re looking for:

  • Possess a Bachelor’s degree or Diploma in Business, Communication, IT, or related field
  • Have, or be willing to learn, basic technical (software) skills
  • Excellent oral and written communication skills in English and Malay are a must
  • Driven, self-motivated, enthusiastic, with a “can do” attitude
  • Flexible approach, able to operate effectively with uncertainty and change
  • Able to work with minimum supervision
  • Confidence in project management and believes in first principles thinking
  • Video editing skills are a bonus
  • Strong foundation in Mathematics, Science, and Communication is a bonus

Get in touch:

This is a remote (WFH) job.

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