Customer Success Executive [Remote]

About The Job

You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

What You Will Do

• Respond to product inquiries and issues in a timely manner
• Identify and escalate second line support issues to the right channels (such as bugs, refunds)
• Endorse cases to the Sales Team for cases involving pricing and payment
• Proactively upsell Jibble features to our products and offer/schedule demos with customers
• Working with the Product team to ensure feature requests are captured and prioritized.

Job Requirements

• You can work shifts (Night/Weekends)
• You are either a native English speaker, or you possess exceptional written and spoken communication skills
• You are super confident on the phone and in writing
• You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
• You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions