Customer Success Executive [Remote]

( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

About The Job

You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

What You Will Do

  • Respond to product inquiries and issues in a timely manner
  • Identify and escalate second line support issues to the right channels (such as bugs, refunds)
  • Endorse cases to the Sales Team for cases involving pricing and payment
  • Proactively upsell Jibble features to our products and offer/schedule demos with customers
  • Working with the Product team to ensure feature requests are captured and prioritized.

Job Requirements

  • You can work shifts (Night/Weekends)
  • You are either a native English speaker, or you possess exceptional written and spoken communication skills
  • You are super confident on the phone and in writing
  • You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
  • You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
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LinkedIn-MY - 1 year ago