Customer Success Engineer - APAC

( Engineering & Technical (Non-Software) )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Job Description

A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a Customer Success Engineer based in Singapore.

As a Customer Success Engineer , you will successfully balance strong trust relationships with customers by gaining an understanding their IT landscape, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Technical Support, R&D, Sales, and Professional Services - so that you will be an advocate for our customers' main challenges

Are you a Customer Success guru that finds your current employer is moving too slow for your taste?

Job Responsibilities And Expectations

  • Engage @ scale to all new customer ensuring they have all they need in the early phases of adoption
  • Perform technical reviews and share knowledge to identify and prevent potential issues
  • Understand your customers' OutSystems ecosystem and IT landscape
  • Provide excellent customer engagement regarding their OutSystems use
  • Catalog, categorize and share common customer issues with other OutSystems teams
  • Serve as a customer advocate within OutSystems
  • Deliver key OutSystems product road map updates and assist customers with upgrades

Desired Skills And Experience

  • 3+ years Mobile and/or Web application development, administration, or architecture experience
  • Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;
  • OutSystems development and administration experience is preferred
  • Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
  • Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement
  • Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
  • Outstanding written and verbal communication skills in English
  • Ability to explain complex information to customers clearly and concisely

The Longer Story

One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

  • We grow, change, and innovate, and give our teams the space to be proactive and creative.
  • We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
  • Global colleagues who are as smart, hardworking, and driven as you.
  • Our DNA is disrupting the status quo. It is why our company exists.
  • We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way .
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