Customer Service Specialist | Penang - Remote
( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Company Information

hi is leveraging blockchain technology to build services that are community powered. Members of hi are the key stakeholders of this ecosystem and the business is committed to maximize membership value - not profits. Our first product is a digital wallet that provides members with the most seamless payment experience via social messengers (initially Telegram, next WhatsApp, Facebook Messenger, LINE, Viber and others). For more information, visit


  • Monitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customers
  • Monitor operations alert and resolve issues related to daily wallet operation
  • To handle customer inquiries and service request through hotline, email, and live chat
  • Resolve product or service problems by clarifying the customer’s complaint
  • Follow communication procedures, guidelines, and policies to ensure consistent customer service quality
  • Use the best judgment to select the best course of action to resolve customer concerns
  • Keep records of customer interactions in order to propose enhancements to customer service quality
  • Other duties assigned by the manager



  • Strong passion to provide support to customers
  • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
  • Shift work is required (5-Day work week)
  • Knowledge in blockchain technology is highly desirable
  • At least 1 year of experience working in a multi-channel environment (email, live chat, Facebook) highly preferred
  • Strong presentation skills with excellent verbal and written communication skills in English and Simplified Chinese
  • Bilingual in Chinese/additional language is a plus


What can you expect from us?

  • Competitive salary; option to be paid in crypto
  • Flexible working hours
  • Huge responsibilities from Day 1
  • Strong career progression opportunities
  • A dynamic and competitive work environment
  • Remote team
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