CUSTOMER SERVICE REPRESENTATIVE
What are we looking for:
We are in search of a Customer Service Representative - you will be working with our client, an ecommerce online business that is growing fast, accelerating growth over the next 12 months and we are looking for smart, capable, loyal team members to help us grow and share in our success.
As a Customer Service Representative, you will be responsible for answering all incoming calls and emails, fielding customer questions and complaints. You should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.
This role is 100% remote work.
In this role you will:
- Attend to customer care lines (live chat, social media)
- Connect with customers/clients for feedback
- Identify customer questions, concerns, and overall needs
- Consolidate and log customer feedback
- Provide accurate answers and solutions to customer queries in a timely manner
- Resolves product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Appointment bookings, and fielding inbound sales calls
- CRM maintenance
- Follow company communication procedures, policies, and guidelines at all times
- 2+ years of experience as a customer service representative
- Familiarity in using CRM and phone systems
- Excellent verbal and written communication skills and professional demeanor
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
- Good understanding of email/chat/phone etiquette
- Good customer service and problem-solving skills
- With experience in Shoe Industry is a plus
One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future.
- Competitive salary
- Training and mentorship
- Awesome culture and work from home set-up
- SSS, Philhealth, and Pag-ibig
- Healthcare (HMO)
- 13th Month Pay
- Paid incentive leave
- Yearly salary appraisal
Powered by JazzHR