Customer Service Representative

( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s electrical business, based in Singapore. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

The primary function of the role is to act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers’ requirements.

  • This exciting role offers opportunity to: Order Administration – To manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status
  • Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Prepare shipping documents that require custom clearance
  • Warranty Management – To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team
  • Project Management - To track and manage project orders with internal stakeholders on deliverables.
  • To be committed & responsible for Quality Management System:
  • Implement the process approach and risk-based thinking
  • Provide the necessary support to fully implement and sustain the QMS
  • Communicating to the organization the importance of conforming to QMS requirements
  • Ensuring the QMS meets its goals
  • Engage, direct, and support individuals contributing to the QMS
  • Create a culture of continuous improvement
  • Diploma in any field
  • At least 2 - 3 years of customer service experience
  • Proficient in Microsoft Office and SAP is a must
  • Have Customer Service experience for at least 2-3 years
  • Basic writing and communication skills
  • Have a sense of responsibility and initiative
  • Ability to work in a dynamic environment
  • Yes! Because you are the one we are looking for, we hope to hear from you now!
  • Job tag:
  • Job
  • Sales
  • Region
  • Asia Pacific
  • Primary Location
  • Singapore-SG State-Singapore
  • Work Locations
  • Singapore Sg Loc 10
  • Organization
  • EA East Asia
  • Job Level
  • Individual Contributor
  • Schedule
  • Full-time
  • Is remote work (i.e. working from home or another Eaton facility) allowed for this position?
  • Yes
  • Does this position offer relocation?
  • No
  • Travel
  • No
  • Requisition ID :111908
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