Customer Service Representative

Frontier
Frontier
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

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-Fulltime

-Remote

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-Opens and maintains customer accounts by recording account information

-Maintains a positive, empathetic, and professional attitude toward customers at all times.

-Responds promptly to customer inquiries.

-Communicates with customers through various channels; chat, email & phone.

-Acknowledges and resolves customer complaints.

-Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly

-Processes orders, forms, applications, and requests.

-Keeps records of customer interactions, transactions, comments, and complaints.

-Communicates and coordinates with colleagues as necessary.

-Provides feedback on the efficiency of the customer service process.

-Provides comprehensive and professional customer support to ensure customer satisfaction

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-Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply

-Minimum of 6 months related experience

-Track record of over-achieving quota.

-Strong phone contact handling skills and active listening.

-Familiar with CRM systems and practices.

-Customer orientation and ability to adapt/respond to different types of characters.

-Excellent communication and presentation skills.

-Ability to multitask, prioritize, and manage time effectively.

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