Customer Service Representative

( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

๐–๐ž ๐š๐ซ๐ž ๐ก๐ข๐ซ๐ข๐ง๐  ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‘๐ž๐ฉ๐ซ๐ž๐ฌ๐ž๐ง๐ญ๐š๐ญ๐ข๐ฏ๐ž (๐‘๐ž๐ฆ๐จ๐ญ๐ž)

๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ



๐Œ๐š๐ข๐ง ๐ƒ๐ฎ๐ญ๐ข๐ž๐ฌ ๐š๐ง๐ ๐Š๐ž๐ฒ ๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ

-Opens and maintains customer accounts by recording account information

-Maintains a positive, empathetic, and professional attitude toward customers at all times.

-Responds promptly to customer inquiries.

-Communicates with customers through various channels; chat, email & phone.

-Acknowledges and resolves customer complaints.

-Obtains product mastery in order to respond to the customersโ€™ concerns promptly and accordingly

-Processes orders, forms, applications, and requests.

-Keeps records of customer interactions, transactions, comments, and complaints.

-Communicates and coordinates with colleagues as necessary.

-Provides feedback on the efficiency of the customer service process.

-Provides comprehensive and professional customer support to ensure customer satisfaction


-Graduate of an Associate or Bachelorโ€™s degree; undergraduates are welcome to apply

-Minimum of 6 months related experience

-Track record of over-achieving quota.

-Strong phone contact handling skills and active listening.

-Familiar with CRM systems and practices.

-Customer orientation and ability to adapt/respond to different types of characters.

-Excellent communication and presentation skills.

-Ability to multitask, prioritize, and manage time effectively.

๐“๐ก๐ข๐ฌ ๐ข๐ฌ ๐š๐ง ๐ฎ๐ซ๐ ๐ž๐ง๐ญ ๐ง๐ž๐ž๐. ๐Ž๐ฎ๐ซ ๐œ๐š๐ฅ๐ž๐ง๐๐š๐ซ๐ฌ ๐ ๐ž๐ญ ๐Ÿ๐ฎ๐ฅ๐ฅ๐ฒ ๐›๐จ๐จ๐ค๐ž๐ ๐ช๐ฎ๐ข๐œ๐ค๐ฅ๐ฒ.

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