Customer Service Officer

PRISM+
PRISM+
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

We are looking for a remote Customer Service Officer based in Malaysia with the following attributes:

Responsibilities:

- Respond to emails, live chats, moderate social media comments, and make phone calls.

- Assist customers in troubleshooting hardware and software issues (related to gaming).

- Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc.

Qualifications:

  • College Degree Holder
  • Strong writing and speaking skills in both Mandarin and English.

Preferably with Experience in the following fields:

  • Zendesk
  • Gaming Hardware (mainly monitors) and smart TV's
  • Background in the customer service industry

Since the position is a work from home set-up make sure that you have the following:

  • A stable internet connection.
  • Laptop or personal computer.
  • Headset or earphones.
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LinkedIn-MY - 9 months ago