Customer Service Associate

Booth & Partners
Booth & Partners
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

This is a remote position.

We’re looking for someone with strong leadership skills who thrives on providing support through several different channels of communication, including email, phone and live chat.

You’ll be a great fit for our team if you’re empathetic, emotionally intelligent, and enthusiastic about helping others.

  • Being a customer advocate and constantly focusing on what is best for the customer across all teams and channels
  • Answering any and all questions related to products, marketing, and editorial content
  • Owning the customer experience and working to exceed their expectations
  • Proactively looking for solutions to problems and proposing improvements if an existing process or system could work better
  • Providing feedback to internal teams that helps to improve our business and create a better customer experience
  • Overtime will have the opportunity to manage a small team of direct reports

Requirements

  • Must have a stable internet connection (DSL or Fiber) running at a minimum of 5 mbps bandwidth
  • Should have means to be reporting in our Makati Office as required
  • You enjoy talking with people and building relationships
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You are able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
  • You have an ability to understand complex issues and explain them to others in beautifully simple terms
  • You are able to plan, organize, and prioritize work - this role wears many hats!
  • You are curious, and love diving deep into new products, brands and systems to learn them inside and out
  • 3yrs+ previous CX/Leadership experience is preferred

Benefits ✔ An opportunity to work from the comfort of your home

✔ Company-issued laptop where you can create your best work

✔ Above-Industry Compensation Package

✔ Premium Healthcare Coverage and Life Insurance

✔ Fun Monthly Employee Engagement Activities

✔ Opportunities for Learning, Personality Development, and Career Advancement

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