This is a remote position.
We’re looking for someone with strong leadership skills who thrives on providing support through several different channels of communication, including email, phone and live chat.
You’ll be a great fit for our team if you’re empathetic, emotionally intelligent, and enthusiastic about helping others.
- Being a customer advocate and constantly focusing on what is best for the customer across all teams and channels
- Answering any and all questions related to products, marketing, and editorial content
- Owning the customer experience and working to exceed their expectations
- Proactively looking for solutions to problems and proposing improvements if an existing process or system could work better
- Providing feedback to internal teams that helps to improve our business and create a better customer experience
- Overtime will have the opportunity to manage a small team of direct reports
- Must have a stable internet connection (DSL or Fiber) running at a minimum of 5 mbps bandwidth
- Should have means to be reporting in our Makati Office as required
- You enjoy talking with people and building relationships
- You are able to empathize with customers in a genuine way that lets them know you care about their issues
- You are able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
- You have an ability to understand complex issues and explain them to others in beautifully simple terms
- You are able to plan, organize, and prioritize work - this role wears many hats!
- You are curious, and love diving deep into new products, brands and systems to learn them inside and out
- 3yrs+ previous CX/Leadership experience is preferred
Benefits ✔ An opportunity to work from the comfort of your home
✔ Company-issued laptop where you can create your best work
✔ Above-Industry Compensation Package
✔ Premium Healthcare Coverage and Life Insurance
✔ Fun Monthly Employee Engagement Activities
✔ Opportunities for Learning, Personality Development, and Career Advancement