Customer Service Analyst [Remote Position]

Customer Service Analyst – Benchmark Digital Partners (remote work)

Innovate with Benchmark Digital as a Customer Service Analyst

Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.

We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.

Benchmark Digital Benefits

We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge

About Benchmark Digital Partners…

Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESG TM | Powered by Gensuite ® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESG TM | Gensuite ® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.

Benchmark Digital Subscribers

Worldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribers

Responsibilities

• Provide Application and Functional support to the Benchmark Customers
• Drive deployment of Benchmark platform for new customers & newer applications for existing customers
• Participate in the User Acceptance Testing for various updates in Benchmark applications
• Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customer
• Develop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platform
• Be able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeed
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagement
• Maintain good relationship with fleet customers and explore new opportunities
• Promote the company’s products/services addressing or predicting clients’ objectives
• Follow- up on new business opportunities and coordinate meetings

Qualification And Required Skills

• Bachelor’s degree in information systems/computer science and computer-related training
• 3-5 years of experience working in SaaS position, preferred
• Exceptional listening, communication & presentation skills, highly organized, collaborative, and detail-oriented
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals

Good To Have Skills

• Proficiency in English language
• Results-driven mentality, with a bias for speed, action, and continuous improvement
• Strong analytical skills, with the ability to translate data/information into an actionable plan
• Strong PowerPoint skills and experience with Excel preferred
• Comfort in a dynamic environment where we all wear many hats