Customer Service Agent

Titan Power Plus
Titan Power Plus
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Want to work for an exciting company that's completely smashing the market? We are looking for a highly skilled and experienced virtual Customer Service specialist to join our awesome Customer Support team for our E-Commerce Dropshipping Store!

We'll be throwing you right into our fantastic team from the get-go. We are looking to break down the barriers of remote working, and so we hold regular company-wide meetings that not only update you all to our direction but are also super fun! With games, awards and regular bonuses, you'll look forward to them every week!

We're looking to bring on-board someone with a passion for delivering excellence with the ethos of quality over quantity. Sound like you? Apply now!

IMPORTANT: It is essential to have previously worked in customer service for 5 years minimum. We're looking for a high caliber freelancer with superb English writing skills who can elicit customer support with minimal guidance (although this will be available!). On your application, please provide in-depth detail about your previous experience working in this field.

Job Requirements:

  • 2-3 yrs Phone CS experience
  • 2-3 yrs Chat/Email CS experience
  • Excellent conversational skills in English
  • Excellent written English skills
  • Experience using Zendesk
  • Experience using Shopify
  • Experience performing customer service for an E-Commerce Dropshipping store
  • In-depth knowledge of the Dropshipping model
  • Willing to work in the USA time zone (PST / CST / EST)

Responsibilities:

  • Assist in the ticket handling of our current CS team and generally look to improve our team at every opportunity
  • Respond to customer requests on Zendesk in perfect English
  • Continuously looking to improve the support systems currently in place (rewards provided for good suggestions)
  • Look up customer order information on Shopify
  • Assisting in the tracking of customer packages
  • Issue refunds according to our refund policy
  • Order the re-sending of products to customers when required
  • Type the word "owl" if you have read all the contents in this job post.
  • Respond to all assigned customer issues in an accurate and timely manner
  • Act at all times in a positive manner both towards customers and fellow members of our remotely-based team.
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