Customer Care Associate

Responsibilities

• Undergo CS training on process and related procedures
• Assess and resolve non-standard and standard customer queries or concerns across email, chat, phone calls and social media accounts
• Perform data entry in various tracking tools including tickets
• Learn and understand platform’s features, customer policies and product information
• Educate customers on the features of the platform; act as a concierge showing care and concern for customers by proactively supporting their needs
• Respond to customers’ inquiries in a timely manner
• Maintain service quality and adherence to SLAs and turnaround timelines

Requirements

• Bachelor's degree in Business Administration, Marketing or related fields
• 3 years + of customer service, virtual assistance or marketing experience preferred
• Zendesk/other CRM tools experience is a plus
• Some knowledge of the e-commerce market in the Philippines highly preferred
• Open to shift-based work with existing computer / fast internet connection at home
• Strong teamwork ethics as well and commitment to achieving team SLAs
• Strong interpersonal and outstanding English and Tagalog communication skills

What We Offer

• Chance to work in a developing industry with skyrocketing growth rates
• High performing environment where results are more important than effort
• A parent-first environment, including flexible hours and remote based work
• Competitive salary and promotions based on employee skill set and success
• Freedom in a responsible, collaborative and creative environment