Customer Care Associate

edamama
edamama
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Responsibilities

  • Undergo CS training on process and related procedures
  • Assess and resolve non-standard and standard customer queries or concerns across email, chat, phone calls and social media accounts
  • Perform data entry in various tracking tools including tickets
  • Learn and understand platform’s features, customer policies and product information
  • Educate customers on the features of the platform; act as a concierge showing care and concern for customers by proactively supporting their needs
  • Respond to customers’ inquiries in a timely manner
  • Maintain service quality and adherence to SLAs and turnaround timelines

Requirements

  • Bachelor's degree in Business Administration, Marketing or related fields
  • 3 years + of customer service, virtual assistance or marketing experience preferred
  • Zendesk/other CRM tools experience is a plus
  • Some knowledge of the e-commerce market in the Philippines highly preferred
  • Open to shift-based work with existing computer / fast internet connection at home
  • Strong teamwork ethics as well and commitment to achieving team SLAs
  • Strong interpersonal and outstanding English and Tagalog communication skills

What We Offer

  • Chance to work in a developing industry with skyrocketing growth rates
  • High performing environment where results are more important than effort
  • A parent-first environment, including flexible hours and remote based work
  • Competitive salary and promotions based on employee skill set and success
  • Freedom in a responsible, collaborative and creative environment
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