Customer Admin Support/Logistic Assistant

Go Remote Staff
Go Remote Staff
( Logistics, Distribution & Transportation )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

The successful applicant will be handling the administration of all sales related activities including order processing and dispatch of the orders in an organized and systematic manner so as to maximize our output delivery of products, and to provide a central point of communication and interface with specified clients. This covers all local orders shipped from warehouses and from factories relating to B2B & FS orders. 

 Job description:

  • Enter daily Exchange Rates
  • Answer Inbound phone calls
  • Process Sales Orders and provide Acknowledgements with current ETAs.
  • Maintain Enquiry email address for customer orders, general ales queries & sales support.
  • Generate and release pick lists to 3PL by 10.30am so orders can be dispatched next day
  • Process all credit claims, and ensure they are resolved within the same month.
  • Provide Back Order reports with accurate ETAs on customer request
  • Consolidate Pick Lists & Back Order releases when new containers arrive or new orders that may have back orders.
  • Liaise with L&SCM about SIT and stock availabilities.
  • Build close relationship with 3PL to monitor dispatches and ensuring all orders are sent with delivery notes.
  • Ensure EDI has processed daily invoices and resolve any that have not.
  • Review manifests & consignments are correct on invoices and match correctly with transport carriers
  • Review Daily Pick Lists with 3PL and raise any outstanding with 3PL and L&SCM
  • Track and Trace any consignments for customer deliveries.
  • Provide Returned Merchandise Authorization for any short supply, credit claims or returning stock and maintain the RMA register
  • Book freight with carriers for (RMA) and B2B projects
  • B2B local Sales Order, Purchase Orders, Inventory Transfer and invoice processing.
  • Pick and Pack sample requests, send to the customer and maintain Sample Register.
  • General Sales Administration Support
  • Back-Up Support to L&SCM during absences

Job qualifications:

  • Minimum of one (1) year Customer Support experience handling invoicing, purchase order processing, inventory, tracking of orders and other administrative tasks.
  • Excellent English communication skills
  • Must be proficient with SAP Business One and Google Workspace.
  • Can start immediately.
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