Country Sales Leader - Singapore

Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

Job Description

Aspect and Noble are now ALVARIA

From the merger of two leaders in the CX space comes Alvaria. A new global force delivering leading edge customer experience and workforce engagement software as well as cloud services technology solutions.

Our goal is to simplify and improve the customer and agent experience. Our complete suite of contact center and workforce optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

General Scope & Summary

Responsible for new account development and/or expanding existing accounts within an established geographic territory.

Responsible for achieving assigned sales quotas and goals for customers located within a defined geographic territory or account list. Prospects and develops business, responds to RFPs, and develops proposals for presentation to customer. Coordinates account resources with representatives from marketing, pre-sales engineering, and development.

Primary Role & Responsibilities

• Sales of products and services in the territory
• Develops sales strategies and forecasts sales volumes for all products and channels in territory
• Works with Solution Consultants to address customer needs
• Establish short- and long-term goals for his territory in line with corporate objectives

Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

• Specialist with advanced knowledge of company products or services.
• Ability to communicate complex information to customers and executives.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
• Distinguished by additional specialized knowledge in breadth and/or depth, as well as record of success in sales.
• Specialized skill in sales within assigned territory
• Previous Contact Center sector experience preferred.
• Ability to apply advanced principles, theories, and concepts and contribute to the development of innovative principles and ideas. Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel.
• Capability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables. Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results.

Job Requirements

• 12+ years of field sales experience.
• Bachelor's degree in relevant field.
• Ability to travel to customer sites, channel partners, internal meetings and/or events (national and/or international)
• Languages: local languages of geographic territory to be covered. Fluent English is strongly recommended

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.