Community & Client Success Intern

Narrators is an AI-powered web and mobile marketing platform that connects brands and agencies with the largest Asian community of social media influencers & content creators. Serving hundreds of brands and streamlining thousands of collaborations, we became one of the most trusted industry solutions for building relationships and powering content in Asia. Narrators is also the Influencer Marketing Agency 2020 (Marketing Magazine) and Most Valuable Tech Product 2021 (Campaign Magazine).

Our main mission is to generate social content, reach, engagements, and social commerce at scale by matching brands and social media creators. We strive to leverage data and technology to gain marketing efficiencies and in the process, improve the livelihood of the largest community of social media content creators.

Narrators is made up of a team of dynamic, energised and passionate people. We are committed to building an inclusive workforce where everyone has the chance to grow and develop their skills in a fast-paced, forward-thinking and fun environment.

What we offer:

 Located in Singapore, the role will serve our SEA distributed Teams and offer a flexible work model from our office and/ or remotely. We are committed to providing an empowering workplace that offers opportunities to learn, succeed, grow, and importantly ensure that your time at Narrators is a memorable one!

 We are looking for our next talented intern superstar to join our team!

As a Community Success Intern at Narrators, you will be responsible to work with the account management teams in the management of clients’ expectations and the execution of contract deliverable through the community of influencers you’re managing. Your main goals are to create and execute best in class influencer marketing campaigns, and to grow and retain the influencer community on Narrators. Here is a non-exhaustive list of the main tasks you will be responsible to execute:

Campaign Management

• Maintain oversight of clients’ overall campaign timelines to ensure deadlines and milestones are met and delivered
• Campaign Performance – Manage day-to-day execution and running of campaigns with the community, to fulfil reach and engagement of at least 100% of signed KPI of campaigns
• Campaign Margin – Work closely with the Business Development and Client Success teams to manage campaign spending
• Prepare and present reporting to clients
• Manage internal and external resources to execute deliverables
• Participate in client meetings
• Support the ideation, proposal preparation and pitching process with potential clients

Community Management

• Exude passion for the Narrators brand and be a walking role model for the type of community that the company wants to attract.
• Community Research – Being able to gather community feedback and analytics to make actionable insights that the company can react to
• Rallying Cry – Becoming the internal rally cry and the conscience of the community/ customer inside the company and identifying processes that hinder community success
• Influencer Communication/Liaison – Playing the intermediary role between company and community, whether it is planned or crisis communication, and highlighting emerging issues as well as providing strong governance
• Strategy – Help develop new methods for community engagement that also benefits clients, manage the website, brand portal and platform
• Recruitment and Outreach – Recruit new influencers into the community wherever they exist and giving back on social media to top performing community members. Recruit qualified and eligible influencers based on client’s criteria for each campaign.

Who are we looking for?

• Must be able to commit full-time, 6 months preferred
• Strong interest in social media & marketing
• Excellent verbal and written communication skills
• Takes initiative in the role, and is able to think outside the box
• Attention to details
• A spontaneous individual with a positive attitude, enjoys working in a fast-paced start-up environment