Who We Are
Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!
What You'll Do
The Cloud Support Engineer will provide platform, networking and end-user support for Provenir to our client base. Adhere to appropriate policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
Essential Job Functions
Essential Job Requirements:
Education: BS/BA in Computer Science/Engineering in related field or equivalent experience
Experience: Experience providing customer support for cloud resources, networking and IT System software for end-users; experience in managing Cloud Infrastructures such as Amazon AWS Cloud services; DEVOPS automation skills in areas of automation; fundamentals of network security. The Cloud Support Engineer expedites issue resolution, and enhances our DevOps processes for our SaaS system. This role is a part of a 24/7 support team.
Required Skills: Experience in the following areas is preferred:
Our employees are our top priority, we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave along with retirement benefits to plan for your future.
At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.