Client Technical Support Engineer (Remote)

CRM Online Australia Pty Ltd
CRM Online Australia Pty Ltd
( Engineering & Technical (Non-Software) )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Responsibilities

  • Troubleshoot system
  • Diagnose and solve software faults
  • Monitor and respond to requests, escalating as necessary, and informing customers of the progress
  • Implement updates, upgrades, and patches in a timely manner to limit downtime
  • Provide procedural documentation and relevant reports
  • Communicate with clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Respond to service issues and requests in a timely manner, in adherence to service level agreements with customers
  • Establish a good working relationship with customers and other professionals
  • Work closely with customers to ensure satisfaction and improve areas of dissatisfaction
  • Create procedures that optimize the customer experience
  • Provide technical support to offshore customers/clients

Requirements

  • Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
  • Experience as a Business Analyst is preferred
  • Working knowledge and understanding of databases and web services
  • Knowledge of CRM system, JIRA, and Salesforce is an advantage
  • Exceptional problem solving and troubleshooting skills
  • Strong focus on procedures and documentation
  • Proficiency in SQL is a must - can read and write
  • Excellent Oral and Written Communication skills
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