Client Success Associate

Gather
Gather
( Other )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

We are building a virtual universe which fundamentally improves how people interact online.

Today, that means a powerful remote-social platform. We already have people working out of our office spaces, attending our virtual conferences, or going to school on our campus spaces. We have folks hosting everything from magic conventions to artist EP launches to Thanksgiving dinners, and even a few weddings.

The mission of Gather is to remove physical constraints on peoples' lives, and provide a virtual world which surpasses the real one in interconnectedness, personal touch, and expressiveness.

As a novel, fast-moving product, Gather has many customers that need to be led through how to set up their spaces. Your job as a Client/Customer Success Associate is to understand Gather to its fullest and help customers through their confusion. This is key for us to give a great experience to everyone on the platform, and to also provide a clear line of communication to engineers and designers on how to improve Gather.

In order to support our growing customer base, this role will be mostly working in the Korea Standard Time (KDT), GMT+9.

Job Responsibilities

  • Answer incoming customer emails regarding product confusion, service set up processes, customer feedback, and technical difficulties (~30-40 emails /day)
  • Maintain strong relationships with clients
  • Provide demos on our platform to showcase Gather's potential to clients
  • Create tickets for the engineering team based on feature requests and bugs from customers
  • Listen and understand customer confusion to provide solutions to help clients help themselves

Job Skills & Qualifications

  • 3+ years of exceptional customer success experience
  • Excellent communication & interpersonal skills
  • Ability to work well independently
  • Timely & organized
  • High personal agency
  • Strong sense of professionalism and discretion
  • Multilingual (English & Korean)

Preferences

  • Technical experience with browser-based applications
  • Ability to translate customer confusion to product changes
  • Experience communicating with product engineers and designers on user feedback

Benefits

  • Work remotely out of a state-of-the-art virtual office!
  • Competitive compensation, benefits, and meaningful equity
  • Comprehensive medical, dental, and vision insurance for employees and their dependents
  • Generous PTO policy and mental health days to recharge
  • Meal stipend twice a week to keep you nourished
  • Remote work, education, and health & wellness stipend
  • Support for family planning & gender-affirmation
  • The opportunity to join a passionate team in building something that actually makes peoples' lives better, every single day

Gather is committed to building an inclusive and equitable workplace for individuals of all backgrounds. We strive to build a workplace where employees feel comfortable bringing their authentic selves to work, everyday. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy or parental status, protected veteran status, disability status, or any other basis prohibited by law. Additionally, we're committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please notify the recruiter you are working with. We also ask that all applicants consider answering the voluntary demographic questions on our job application to help us track the inclusivity of our recruiting efforts and programs. Answering these questions is entirely voluntary and your answers will not be shared with the hiring team and will not impact the hiring decision.

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