Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.
Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
About The Role
Our mission is to accelerate crypto adoption and it’s critical that we provide an outstanding support experience to our clients in order to accomplish our mission. Our support offering is our key differentiator, and we are continuing to invest in building exceptional service for clients around the world via all of our support channels - online, chat, email and on the phone.
Kraken Client Engagement (CE) is seeking experienced Tactical Project Managers who are eager to work in a fast paced, data driven environment to join our team. This role will collaborate across departments, managing cross-functional roadmaps and facilitating the intake of new initiatives to support our mission of providing tailored, reliable and effortless service experience for our clients. Further, they will establish tracking controls and mechanisms in order to proactively identify, understand and resolve risks and blockers on an ongoing basis.
The Tactical Project Manager must have the communication as well as the counterpart and stakeholder management abilities required to articulate complex and specific needs and consistently drive desired results. A successful candidate will be capable of maintaining a holistic and unbiased perspective, and will be resourceful with a focus on continuously improving processes.
Location Tagging: #EU #US #CANADA #APAC
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Check out all our open roles at https://www.kraken.com/careers .
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