Citrix Engineer

Booth & Partners
Booth & Partners
( Engineering & Technical (Non-Software) )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

This is a remote position.

About Our Client

They have assembled a crew of highly skilled IT professionals. Although their experience is varied, they all share a deep dedication to supporting their partners and clients every single day. Collaborative professional and managed services delivered exclusively through the IT channel. They partner with service providers to enable their teams to deliver outcomes for their clients.

Job Summary

This role is for someone who loves variety and is passionate about growing their career as a world-class engineer. This role is mainly responsible for supporting global customers, and assisting with day to day Citrix and modern desktop support tasks such as: Customers Citrix environment health, configuration, patching, and image management; Mentoring, supporting, and developing service desk agents; Working closely with our partners to deliver exceptional outcomes; and, Owning and driving customer success.

Responsibilities

  • Support function at level 2/3 for Citrix
  • Proactive Citrix environment health management
  • Citrix image management
  • Relevant patching for Citrix environment systems
  • Healthcheck analysis
  • Documentation including support processes and procedures
  • Building relationships with customers and partners
  • Staying up to date with the fast-paced world of IT
  • Understanding and awareness of Service Management processes and tools

Requirements

  • Demonstrate strong experience of the following we would love to chat to you: Citrix ADC, Citrix Virtual Apps and Desktop, Citrix Cloud Service, Citrix WEM, Image creation, management and optimisation, AD – General, AD – Azure, AD – Group Policy, DNS
  • In addition, a good working knowledge of and experience with some or all the following are highly desirable: Citrix ADC (VPX and SDX, Clustering and GSLB), Citrix ADC App Firewall and nFactor, Office 365, FSLOGI, MFA (Azure, Okta, Duo), LoginVSI.
  • Positive attitude and love to be part of a team
  • Aptitude to learn and drive to build a career at Insentra
  • Strong analytical problem solving and interpersonal skills and the ability to perform under pressure
  • Can work with a team to build a process, not just follow one
  • Strong verbal and written communication skills
  • Hard-working, motivated, proactive and enthusiastic
  • Self-starter able to complete tasks with minimal instruction and supervision
  • Understands that 9-5 isn’t always normal, and willingness to go the extra mile!
  • Must have at least 20 mbps Fiber Optic Internet connectivity
  • Must have a backup laptop or desktop

Benefits

WHAT WE OFFER:

✔ Above-Industry Compensation Package

✔ Premium Healthcare Coverage and Life Insurance

✔ Fun Monthly Employee Engagement Activities

✔ Opportunities for Learning, Personality Development, and Career Advancement

✔ Work From Home Opportunity

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