Business Technology Support Analyst

Workato is the operating system for today's fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world's top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are looking for an exceptional Business Technology Support Analyst to join our growing team. In this role, you will be in a critical team supporting end user technologies, including Macbooks, applications and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. This team will work in shifts to provide round-the-clock technology support across geographical regions.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the "Top 47 Enterprise Startups to Bet Your Career On in 2020" and the "Hottest 13 Productivity Software Startups to watch in 2020!" by Business Insider.

Responsibilities

• Analyse, diagnose and troubleshoot system, network, hardware or software issues
• Monitor and maintain application systems
• Respond to service issues and requests in a timely manner
• Provide remote technical support across the company
• Make recommendations on repairing and/or replacing equipment where necessary
• Test new technology and assist with their implementation
• Assist the team with documentation and updating of our knowledge base

Requirements

Technical Experience

• At least 1-2 years of experience in a similar role
• Prior experience in IT help desks or support centres will be a plus
• Deep knowledge of Mac hardware and software/OS troubleshooting
• Knowledge of network/wireless technologies and troubleshooting them
• Knowledge of cloud-based video conferencing tools and how to troubleshoot issues arising from these tools are preferred
• Related education in the following fields: Computer Science, Computing or/and Engineering

Soft Skills

• A technical, logical thought process
• Problem-solving skills
• Communication skills
• An ability to stick to strict deadlines, prioritise and delegate
• A keen eye for detail

Why Workato?

• Supportive, collaborative, international team environment that supports remote employees (currently all of us!)
• Long-term prospects for a professional career in a high growth company
• Flexible work culture
• Be part of a community-oriented organization with a history of giving back
• Best in class technology tools to empower you to do your best work
• Support for professional development and continuous learning
• Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue
• Company-sponsored team-bonding activities and team celebrations

All full-time regular employees in the Philippines will also have the following benefits:

• Workato Stock Options at one of Silicon Valley's fastest growing startups
• HMO + 1 Dependent upon hire
• 20 Service Incentive Leaves (after the 6 months probationary period)
• Employee Recognition Awards
• Performance Bonuses