Binance Card/Pay Customer Support Representative

binance
binance
( Other )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for Binance. We hope to create a platform where users will remain well supported with quality service, fast response times, and with highes accuracy.

Support will take place via live chat, including but not limited to customer queries and complaints for our world-class crypto exchange platform.

While support will be mainly offered in English, proficiency in Mandarin is a plus.

Only applicants based in Singapore will be considered for this position.

Responsibilities

  • Handle customer tickets through live chat and other online tools.
  • Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
  • Provide proper solutions to customer issues within reasonable time limits.
  • Keep records of customer interactions and follow up to ensure smooth and accurate resolution of customer issues.
  • Follow communication procedures, guidelines, and policies.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

  • Only applicants based in Singapore will be considered for this position.
  • Diploma and/or University Degree.
  • Fresh graduates are welcome to apply.
  • Customer service experience in finance or E-commerce industries will be highly advantageous.
  • Ability to work under pressure, strong communication skills and exceed beyond expectations.
  • Passionate for the customer service industry and flexible to work on various work shifts.
  • Positive about the crypto industry.

Conditions

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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