Bilingual Chinese Customer Support

( Customer Service )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree
Skills :
English (Proficient)Customer ServiceChinese (Mandarin)

Job Detail

We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere! 


  • support and understand our users' demands
  • assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
  • answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more
  • do other tasks like translation and product testing

This project requires:

  • Great Chinese (native level) and English communication skills, both written and oral
  • Customer support experience in a fast-paced environment
  • Knowledge of Domains, SEO, and Analytics is a plus!
  • Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)
  • Can work during holidays and the weekends
  • Laptop/computer and a stable internet connection
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