Bilingual Call Center (Remote)

( Other )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Client: US specialized clinic, providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis.

Position: Bilingual Contact Center Agent/ Receptionist (Remote/ 100% Work From Home)

Type of Work: Full time, permanent

Work Schedule: EST

The role and responsibilities:

We are looking for a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center. As a Contact Center Agent, you will be making outbound and taking inbound calls.


  • Taking scripted inbound calls and scheduling appointments
  • Calling web leads
  • Confirming appointments
  • Rescheduling appointments
  • Calling cancellations and no shows to get them back on the schedule


  • Excellent written, verbal and listening skills
  • Typing speed of 40+ WPM (with proper spelling, grammar; and punctuation)
  • Familiarity with CRM systems and practices
  • Technically savvy
  • Self-motivated and detail-oriented
  • Confident and capable of working independently
  • Coachable with a competitive spirit
  • Customer focus and adaptability to different personality types
  • Able to set and reach personal goals
  • Bilingual in English and Spanish


  • Contact center, telemarketing, collections and/or sales experience, required.
  • Contact center supervisory experience, a plus
  • Team player

Tools Needed: You MUST have your own laptop/desktop, stable internet connection, noise cancellation headset, keyboard, mouse, and a backup internet connection.

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