Associate Director, Operations (Medical Communications, Clinical/Patient Concierge Services) Remote

PPD
PPD
( )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
Job Description

Summarized Purpose:

Ove r se e sd a y t od a yop e r a tio n s o f o n eor m orepr o j e c t s a n ddi re c ts,m e n tors a n d s u pports o p e r a tio n s m a n a g e rs a n do t h e r me m b e rsof t h e irp r o j e c t tea ms. E n s u r e st h a tse r v i c e s a rep r o v id e din a cc ord a nc e w ithc l i e n t a n d P P DM e d i c a lCo m m un i c a tio n s'pol i c i e s a n dp r o c e d u r e s a n d c o n tr a c t u a l a gr ee m e n ts. Serves as pri ma ryliaisonwi t h t h ec l i e n t a n d e n s u r e spr o j e c tr e p o rts u mm a ri e s,b u dg e t, a u d i tr e s u lts,st af f i n g d e c isio n s a n do t h e rcriti c a l i ss u e s a re ma n a g e d a pp r o p ri a t e l y .

Essential Functions
  • Ensures effective operation for items such as scope of work, contractual issues,ch a n g e s i nst af f i n gl e v e ls, a n dbudg e t n e go t i a tion b y s e rvi n g a st h epri ma r y point o fc l i e n t c o n t a c t; ef f e c ti v e t ro u b l e s h o oting f ord a t a b a seiss u e s,p h o n e ro u ti n gorot h e ri te ms a st he y e ff e c totherd e p a r t m e n t s a tPP D , v e n d ors, o r other d e p a r t m e n ts a t t h e c l i e n t; ma i n t a i n i n g p r o j e c t kn o w l e dg e ; c o o rdin a ti n g a n di m pl e m e n ti n g n e wpro j e c top e r a tio n s, a n d m o n i t o r i n gp r o j e c tproc e sses ( Q A,c o mpli an c e , S O P s ,re g u l a tor y ) t h a t w illm a ximi z equali t y a n d c li e n tl o y a lt y .
  • Liaises with cross functional leaders to drive clinical deliverable
  • Establishes framework for clinical trial concierge and clinical trial hotline support, and contributes to the development of innovative solutions and program
  • Oversees effective program management of budget, forecasting and resourcing to maintain profitability
  • Supports the allocation of staff to projects through global resourcing process and manages
escalations for resourcing needs and assist with contract modifications when needed
  • Participates in development of clinical trial concierge and clinical service hotline budgets and supports contract development and negotiation
  • Effectively captures and presents program data to create value
  • Analyzes existing program data trends to formulate ongoing process optimization recommendations for clients and key stakeholders .
Job Qualification

E du c a tion a n d E xp e ri e nc e :
  • Pr e v io u s e x p e ri e nc e i n h ea l thcareorph a r ma c e u ti c a l i n dust r y t h a tpr o v id e st h e k n o w l e dg e ,s k ills,a n d a bili t i e stop e r f orm t h e j ob(comp a r a ble t o 1 0 + y ea rs ) .
  • Pro v e n l ea d e rsh i p skil l s to i nc l u de 5 + y ea rs o f ma n a g e m e n t r e spo n sib i lit y .
  • E du c a tion ma y be s u bsti t u t e d in lieu o f some y ea rs of e xp e ri e nc e f or a dva n c e d d e gr ee s s u c h a s P h a r m . D , P h . D . MS and M D .
Knowl e dg e , S k ills a n d A b i liti e s :
  • Clinical trial experience (5+ years) including study submission process (IRB process), patient recruitment, site set-up and vendor management
  • Adherence program experience desirable
  • Experience in and passion for technology/digital communication solutions (e.g., telephony, webchat, interactive voice response) is desirable
  • Client facing experience as well as experience giving presentations
  • Ability to successfully prioritize daily tasks and deliverables to deliver within contractual timelines.
  • Strong kn o w l e dge o f b u dg e ti n g a n d f or e c a sti n g
  • E x c e ll e n tl ea d e rship s k ills
  • Strong a tt e n ti o n t od e t a il a n dorg a n iz a ti o n a ls k ills
  • E ff e c t i v e v e rb a l a n d w ri t t e nc o mm u n i c a ti o ns k il l s
  • E x c e ll e n tprobl e ms o l v i n g a n d a n a l y ti c a l s k ills
  • E x c e ll e n t t i m e ma n a g e m e n ts k ills
  • B a sicc o m p u t e rskil l si n c l u d i n gMic r os o f tO f f i c e a n d m u l t i -t a s k i n g s k ills
  • E x c e ll e n ti n t e rp e rs o n a ls k i ll s
  • Strongd e c isi o n ma k i n gs k il l s
  • A b ili t y t o manage, c o a c h a n d me n torst a f f in different sites and countries
  • A b ili t y t o w ork i na tea m en v ironm e n t a n d / or i n d e p e n d e n tly a s n ee d e d
Man a g e m e nt R o l e :

D ir e c tst h r o u g hlo we r mana g e m e n tl e v e ls a n d/ or h i g h ly s k ill e dsp e c i a list e mplo y ee s w h o e xercise signi f i c a n tl a tit u de a n d i n d e p e n d e n t j u dg me n t. O f t e n h ea dso n eor m ored e p a r t m e n tsora l a rge c e n tr a liz e ds ta f f f u nc t i o n . I nsomei n st a nc e sm a ybe r e spo n sible f ora f u n c tio n a l a r e a( a sd e t e r m i n e dby e xe cu ti v e ma n a g e m e n t) a n dn o t h a v es u bor d i n a tes u p e rvis o rsor e mp l o y ee s. M a y ma n a ge e mplo y ee s a c ross m u l t ipler e g i o n s .

Below Is Listed The Working Environment/requirements For This Role

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
  • Able to work upright and stationary for typical working hours.
  • Ability to use and learn standard office equipment and technology with proficiency.
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
  • May require travel. (Recruiter will provide more details.)
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