AI BOT Senior Operation Expert

binance
binance
( )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities
  • Lead the team to further build the industry-leading user experiences on Customer Service Chatbot.
  • You will be an end-to-end solution owner to maximize the user experiences, especially focusing on efficient indicators、fcr and labeling etc;
  • Manage business problems, connect with related business parties, identify business pain points, collect business problems, analyze the root causes of problems, output solutions for different reasons and promote implementation;
  • Business requirement management, establish business requirement management mechanism, manage the whole life cycle of requirements, ensure the output specification of business requirements;
  • Formulate operation strategy, give business core objectives, establish quantifiable index system and guarantee mechanism, evaluate BOT operation situation and adjust operation strategy by standardizing business process and specification.
Requirements
  • At least 5 years senior management experience in operation position;
  • Master degree, or equivalent experience in internet company or other technical related field with proven excellent records within industry;
  • Data driven based insights and vision on user experience development and team build-up;
  • Ability to coach the team members on operation、data analysis and strategy decision;
Conditions
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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