Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Responsibilities
- Lead the team to further build the industry-leading user experiences on Customer Service Chatbot.
- You will be an end-to-end solution owner to maximize the user experiences, especially focusing on efficient indicators、fcr and labeling etc;
- Manage business problems, connect with related business parties, identify business pain points, collect business problems, analyze the root causes of problems, output solutions for different reasons and promote implementation;
- Business requirement management, establish business requirement management mechanism, manage the whole life cycle of requirements, ensure the output specification of business requirements;
- Formulate operation strategy, give business core objectives, establish quantifiable index system and guarantee mechanism, evaluate BOT operation situation and adjust operation strategy by standardizing business process and specification.
- At least 5 years senior management experience in operation position;
- Master degree, or equivalent experience in internet company or other technical related field with proven excellent records within industry;
- Data driven based insights and vision on user experience development and team build-up;
- Ability to coach the team members on operation、data analysis and strategy decision;
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire