AI BOT Senior Operation Expert

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Lead the team to further build the industry-leading user experiences on Customer Service Chatbot.
• You will be an end-to-end solution owner to maximize the user experiences, especially focusing on efficient indicators、fcr and labeling etc;
• Manage business problems, connect with related business parties, identify business pain points, collect business problems, analyze the root causes of problems, output solutions for different reasons and promote implementation;
• Business requirement management, establish business requirement management mechanism, manage the whole life cycle of requirements, ensure the output specification of business requirements;
• Formulate operation strategy, give business core objectives, establish quantifiable index system and guarantee mechanism, evaluate BOT operation situation and adjust operation strategy by standardizing business process and specification.
  

Requirements

• At least 5 years senior management experience in operation position;
• Master degree, or equivalent experience in internet company or other technical related field with proven excellent records within industry;
• Data driven based insights and vision on user experience development and team build-up;
• Ability to coach the team members on operation、data analysis and strategy decision;
  

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire