As a member of the Healthcare Solutions team and under the general supervision of a manager, an Account Manager is responsible for servicing and supporting Inmar’s healthcare clients who use one or the other of the following proprietary solutions.
This position is remote. Travel will be 40-60% overnight.
RASMAS, an industry leading web-based recall management subscription service,
RXTransparent, an industry leading web-based DSCSA subscription service, or
MedEx, an industry leading comprehensive management solution for hospital pharmacies addressing the issues related to late, missing or diverted medication deliveries.
An Account Manager must have a good understanding of the solution in order to provide adequate support to subscribers, establish and maintain long-term relationships with their designated clients, collaborate with other Inmar teams (Sales, Development, and Strategy) in an effort to continually grow the business, and effectively facilitate remote webinar trainings and troubleshoot any ongoing technical issues.
This role maintains and adheres to operational guidelines to ensure our subscribers are receiving the highest level of client experience.
Healthcare Solutions Program Support
Account Management & Support: proactively engage with designated accounts a minimum of every 60 days, respond to support cases and phone calls within 24-hours, maintain a response rate greater than 95% and an acceptable average response time. Client Onboarding: implement new clients within 90 days of sale, diligently complete all onboarding tasks, manage the project to successful completion, and maintain post-onboarding relation for 30 days after go-live. Contract renewals: manage client contract renewal activities prior to contract end date, maintain renewal retention rate greater than 97%.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Occasionally: Job requires this activity up to 33% of the time
Frequently: Job requires this activity between 33% - 66% of the time Regularly: Job requires this activity more than 66% of the time
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As An Inmar Associate, You
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.