The Digital Learning Instructional Designer role includes understanding the internal and external customer needs and interpreting and transforming them into learning material that serves to onboard and up-skill the employees.

TeleTech’s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.

What You’ll Be Doing

Digital Learning (DL) Instructional Designers will conceive, design, and develop eLearning and/or virtual training programs and materials utilizing the latest instructional and distribution methods. They will build innovative learning solutions to best suit the content and audience. They use contemporary methods of adult learning such as social, mobile, experiential and interactive learning to shape e-learning, virtual instructor-led, and blended approach content. DL Instructional Designers are expected to understand the big picture of business performance requirements and tailor the training to meet those needs.

What You’ll Bring To Us

An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing…. while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include:

Instructional design and training content development experience
Background in training/teaching and/or adult learning, preferred
Excellent written and oral communication skills; strong technical writing skills in English
Excellent computer skills and ability to learn technology quickly
Knowledge of adult learning theory and instructional design principles
Demonstrated commitment to a teamwork environment
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Ability to show creative and flexible thinking
Instructor-led training experience is a plus

What Skills You’ll Need

Basic project management skills
Strong time management skills
Excellent writing and editing skills, and a keen attention to detail
Strong verbal, written, and interpersonal communication skills
Excellent presentation/facilitation skills
Strong organizational skills and interpersonal skills in working with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Experience using Microsoft Office applications and e-Learning software such as Articulate Storyline 3 and/Articulate 360, preferred
Knowledge of Adobe Illustrator, Photoshop, Dreamweaver, preferred
Strong analytical skills to review and organize source material
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

Who We Are

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Primary Location

PH-National Capital-Mandaluyong, Metro Manila

Job

Consulting

Other Locations

PH-Central Luzon-Pampanga, PH-National Capital-Quezon City, Metro Manila, PH-Central Visayas-Dumaguete, PH-Calabarzon-Cainta, PH-Calabarzon-Lipa, PH-Western Visayas-Bacolod, PH-Western Visayas-Iloilo, PH-National Capital-Pasay City, Metro Manila, PH-Calabarzon-Santa Rosa, PH-Central Visayas-Cebu City

TeleTech Philippines

IT / Development

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