Why Work at SmartBuyGlasses?

Leading designer eyewear e-retailer worldwide
Multicultural team with over 20 nationalities
Fast growing and dynamic company culture
Fast track career growth environment

Company Profile

SmartBuyGlasses.com Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 20 countries. With over 160 employees we retail the world’s best eyewear brands including Ray-Ban, Tom Ford, Gucci and many more. SmartBuyGlasses has a young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Overview Summary – Global Retention Manager

We are seeking an Global Retention Manager to be responsible for the global development, implementation and management of e-mail marketing strategies & other channels using targeted customer data. This role will serve as an expert in email marketing, liaising with different departments to improve e-mail subscriber list growth & conversion rates, ultimately being responsible for retention. The successful candidate will be a very sharp, self-motivated achiever who combines a deep interest in business and passion for data-driven decision-making. He/she will be career driven with proven strong analytical capabilities and meticulous attention to detail.

Tasks & Responsibilities

Drive the best practice strategy and execution of company’s retention activities.
Co-ordinating with IT/BI departments to collect, segment & use subscriber data in a secure manner.
Planning monthly e-mail calendar & executing blasts – including coordinating with designers & content providers.
Setting up & improving automated e-mail workflows for customers at various stages of the purchase journey.
Working with e-mail service provider & other departments to put together all components of e-mail templates that convert well.
Plan & execute A/B testing initiatives.
Weekly/Monthly reporting to head of performance marketing & other departments
Communicate with other departments to provide information on campaigns & e-mails being sent out to customers.
Continual learning of best practices through benchmarking, learning and strategic discussions with stakeholders including external technology providers.

Required Skills & Experience

Bachelors degree, preferably in Marketing/Communications, Business or Science.
2-4 years experience in E-mail Marketing or direct response marketing
Experience with EDM platforms
Strong Technical Excel skills
Proven ability to be up to date and savvy with current EDM & digital marketing trends
Excellent project management skills – can manage multiple projects at once with tight deadlines
Effective English verbal and written communication skills, with ability to influence others and articulate ideas clearly
Ability to jump-start projects from scratch and develop action plans and KPIs toensure success
Strong ethics and integrity
Excellent can-do attitude, self-motivated, a strong work ethic and high energy.

What We Offer

Competitive salary
Monthly performance bonuses
Stock options
Free designer glasses annually
Annual/Sick Leave
Medical Insurance
Career development/learning program
Fast-paced, dynamic and multicultural work environment

Work Location

Depending upon the applicant’s country of residence, we are flexible on work-from-home arrangements for the right candidate. Candidates must be in the Asia Pacific / Hong Kong timezone (GMT +7 to GMT +9)

How To Apply

Send us the following:

Short Cover Letter with expected income (in your cover letter you need to clearly state why you think you’d be a good fit for the role & you must use the word “avocado”)
Your Resume
Include contact information for 2 references in your Resume.

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SmartBuyGlasses Optical Group

IT / Development

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