About The Opportunity

Our mission is to help the next billion people experience the future of finance. We're looking for Content Designers to help define the future of our products, set strategies, and develop a culture of excellent content in all areas where we interact with customers. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan, and while this role is listed in Singapore, we are remote-first and believe in you working wherever you work best.

As a Content Writer, you'll craft clear, simple messaging in both our web & app UI, email, help center, and sms. Your words will be the first step in building a relationship between Okcoin and our customers. You'll become an expert in our voice & tone.

You'll get to know our customers and do your best to help them succeed whether it's with a helpful error message, or breaking down complex & abstract concepts into something relatable. You'll work with a dedicated cross-functional team made up of Content Design, Product Design, Research and Product Management partners to release delightful product features in a somewhat staid financial world.

What You'll Achieve

Craft content across a variety of mediums - website, applications, help center, emails, SMS, etc.
Collaborate with Content Design partners to understand strategic requirements and solutions to execute on
Generate multiple ideas quickly, and connect regularly with the team and customers to validate directions
Partner with product designers, product managers, user researchers, product marketing, and engineering to build and ship along the company vision
Work across teams to drive consensus and advocate for solutions that balance the needs of our users with our business goals

What We Look For In You

2+ years of experience as a UX writer, product content strategist, content designer, growth writer or a similar role
A solid history of outstanding writing and a portfolio of strong examples with stories of how your end-to-end writing approach and role led to meaningful improvements
Ability to achieve consistency by following, maintaining, and evolving content standards
Familiarity with content strategy, content design, or information architecture concepts
Ability to manage multiple projects at the same time and work horizontally across multiple squads
Excellent communication skills with proven track record of building strong, trusted relationships with stakeholders

Nice to Haves

Experience designing content experiences for Fintech, Investment platforms, or Crypto products
Understanding of user experience design principles and interaction patterns
Experience with storytelling, pairing illustrations with copy
Experience working with global teams across offices and timezones
Fluent in Mandarin

Who We Are

Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We're building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. We make it easy to buy and sell crypto and provide access to passive income earning opportunities.

The Experience team at Okcoin is a group of multidisciplinary creatives, designers, technologists and writers that believe in blending the best of visual and experience design to create delightful products for our customers. Content design is a strategic, user-centric, and data-informed function within the Experience team. We value craft and intuitive interaction to solve complex design problems — balancing customer needs and business objectives.

Highlights Of Perks And Benefits

Market competitive total compensation package
Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
401K with company contribution
Flexible PTO policy, company paid holidays, and flexible hours
UberEats Program
Paid Parental Leave
Employee Referral Bonus Program paid in BTC
Company Donation Match
More surprises when you join!

Okcoin Statement

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

OKCoin

IT / Development

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