LTVplus is looking to hire Voice Technical Support English & French Agents

Responsibilities

Responsibilities of the agents:

Agents will be working with an antivirus company business customers and their main focus will be about helping customers with migration to their latest versions. They'll also be handling customer queries about the new product they have coming out. Agents will use a phone and remote-help client to complete these tasks.

Eligibilities

Agent Requirements:

Proficiency in oral and written French is a must

Confidence and patience are essential for good customer relations in this role
Willingness to explain things, possibly multiple times
Persistence, and effective problem-solving skills
Good communication is essential with the customer and the team, as situations can arise where something unexpected plays out and the agent will need to request information from their peers
Have knowledge about anti-virus companies
Know what a firewall, antivirus and malware is
Desktop/Laptop and Back up- at least core i5,8GB RAM or its equivalent
Internet and Back up
Headset
Camera
Experience using Salesforce, Microsoft Teams

Software/Platforms Required

Agents should have knowledge of Network infrastructure (Server/client architecture, routers, DNS, Active Directory), and should understand security certificates, which may need to be migrated as part of upgrades.

LTVplus

IT / Development

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