Our client, a fast-growing technology company in Asia, is seeking an IT Helpdesk Officer.

? Alabang, Philippines (Can be Remote)

? Day Shift

? Php 30,000 - Php 45,000

Finding Your Next Big Thing Is Our Big passion: Lennor Metier is a leading recruitment partner with a team of industry specialists driven to help candidates unlock their true potential. A global talent acquisition partner for some of the most desirable companies and next-gen enterprises, we look forward to helping you land your next career opportunity and achieve your goals.

What To Expect From The Role

Perform daily service, operational, administrative tasks and provide initial analysis, diagnosis, isolation, and problem-solving.
The position's responsibilities include overseeing multiple support lines (Chat, Phone, Email, and Ticketing System) and responding to customer queries promptly.
The role requires verifying, escalating, and coordinating with other departments for more complex concerns.

What You'll Need

With at least (3) years of experience in a Helpdesk or Technical Support role
Preferably have experience leading a team.
Must have experience in Ticketing System
Knowledge in Database and System Administration.
Excellent written and oral communication skills, as well as outstanding interpersonal skills.

If you're a great fit for this job, we can't wait to hear from you.

Lennor Metier Consulting Asia

IT / Development

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