About Huobi Singapore

Huobi Singapore, a subsidiary wholly owned by Huobi Technology Holdings Limited (“Huobi Tech”), is a leading global digital assets exchange platform based on blockchain technology. Driven by our mission to shape the future of the global financial system, Huobi Singapore seeks to bring together a global network of digital assets issuers and investors, providing secure, trustworthy, and world-class services to our clients. Huobi Singapore is currently operating with a licensing exemption granted by the Monetary Authority of Singapore under the Payment Services Act.

Job Description

Functioning as part of the larger Operations team, the Night Shift/Weekend Customer Support personnel will primarily be responsible for providing customer support outside of Singapore working hours. The candidate will also play an active role in resolving customer-related issues in order to maximise customer satisfaction and enhance user experience on the Huobi Singapore platform.

Job Responsibilities

Customer Support

Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies and guidelines.
Work with internal teams to help resolve platform-related issues on the customer’s end, including but not limited to registration, KYC, deposit, withdrawal, and trading-related issues.
Follow up with customers who are only contactable outside Singapore working hours.

Platform Operations

Work with IT, Security, and Risk to monitor the platform for abnormal user activity during the work shift.
Coordinate with internal teams such as IT, Security, and Risk on security and operational incidences.

This role will report to the Operations Manager.

Job Requirements

Fluent in both English and Mandarin (written and spoken).
Willingness to work the night shift, i.e. 8:00 PM to 4:00 AM (GMT +8) and provide standby support on weekends.
Must work within defined shift hours and participate in an on-call rotation, as required by the business.
Knowledge of cryptocurrencies, global financial markets, and/or trading platforms.
Strong customer service skills.

Location

Remote

Huobi Singapore

IT / Development

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