What The Role Looks Like

You are the first contact point within Empire Flippers that customers and potential customers will likely hear from when they interact with us. You’ll be primarily responding to customers in English via our Zendesk ticketing system and you’ll be responsible for ensuring that each customer receives the appropriate response based on the query type. When a customer is attempting to contact someone else within the business, you’ll be responsible for directing these tickets appropriately and notifying the person via our messaging tool (Slack).

Primary Responsibilities

Managing all new tickets that come in to Zendesk.
Responding to messages as per the relevant process via Zendesk.
Ensuring that any messages intended for other team members are passed to them via Slack.
Ensuring that all Slack messages for Customer Service are dealt with correctly and according to process.
Following up with unresponsive customers.
Sending weekly customer activity updates for your assigned listings.
Completing monthly listing price updates for assigned listings.
Keep assigned processes up-to-date and accurate.

Core Competency

Excellent written English and reading comprehension.
Ability to closely follow processes.
Good understanding of Excel.
Ask questions whenever unsure about how to proceed.
Knowledge of Zendesk and Slack is a bonus.

Requirements

You must live in Davao
Excellent written English and reading comprehension.

Salary: 400 USD

Empire Flippers — Buy, Sell & Invest In Online Businesses

IT / Development

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