Are you passionate about IT and like to keep up to date with the latest Windows technology and PC hardware? Do you consider yourself a logical thinker with excellent problem-solving skills? Are you equally passionate about helping end-users saving the day for them in case of forgotten passwords, installation problems, network/connectivity issues and to help them secure their Windows setup with latest updates and to get them back online if the unexpected occurred? If yes, you may be interested to join as one of our new IT Support Specialists.

You will be part of the IT DevOps team in Manila, Philippines and you will work with our IT team during EU work hours (8 am to 5pm CET). The position will be remote initially and later onsite to assist with physical IT support in the Manila/Makati office once staff returns.

Duties & Responsibilities

Monitor our internal IT helpdesk and respond in a timely manner.
Resolve internal IT issues for staff via phone, in person, or remote (Zoom, MS Teams)
Local IT support for our Manila office and Global IT support (remote) for other offices
Perform hardware and software installations, configurations and updates as needed
Primary responsible for new laptop installations and issuance in Manila/Makati
Create and maintain “Tips and Tricks” solutions for internal IT
Assist with IT inventory asset management for Manila/Makati office.

Requirements & Qualifications

Professional Skills

Associate degree in Computer Science or Information Management, IT related discipline.
Proven working experience in IT support for 1-2 years.
In depth knowledge of Windows 10, MS Office 365.
Install, update and troubleshoot latest versions of Windows and MS Office.
Experienced with Network troubleshooting (LAN/WIFI) and experience supporting VPN clients such as “Cisco AnyConnect” etc.
Experience with Zoom, optional but a strong plus.
Experience with support ticketing systems such as Jira, optional but a strong plus.

Personal Skills

Excellent problem solver with strong analytical skills.
Excellent customer service skills.
Excellent English communication skills.
Able to talk about technology in simple terms.

About the Company

AMCO Solutions is a merger of former Agium EPM and B-eye Solutions, two known EPM and ERP solutions providers. AMCO Solutions provides consulting, implementation, and application lifecycle management services to multinational customers globally. The company has grown to 130+ staff in 11 locations around the world, including our largest location in Makati, Manila where this opportunity is located.

Perks and Benefits:

Monthly allowances upon hired
HMO on Day 1
Scholarships benefit for dependents
Competitive remuneration package
Trainings will be provided
Equipment will be provided
Temporary Work from Home setup

AMCO Solutions

IT / Development

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